GO AGAIN · BILLING HELP

Something off?
Let’s look at it.

If a charge looks wrong or a technical problem kept a paid feature from working, send us the details. Refund requests are reviewed individually.

Updated September 13, 2026.

Request a refund or billing review

Use Support while signed in, or email support@goagain.now from the email address on your Go Again account. Contact us as soon as you notice the issue.

Include these details so we can find the right charge:

The charge date and amount, and an invoice or receipt number if you have one.
What happened: for example, a duplicate charge, an unexpected renewal, or a paid feature that failed.
For a technical issue, the device, browser, approximate time, and any error message.

Do not send passwords, API keys, full card numbers, or private scripts and videos unless they are needed for the investigation and you have permission to share them.

We review billing errors and technical failures case by case. We may ask for more information or verify account ownership. We will confirm the decision and, if a refund is approved, its amount and any effect on your access or rewards. A request is not an automatic refund.

Cancel future renewals

Subscriptions renew monthly until canceled. Open My account and use its subscription controls when available. Complete the cancellation steps and keep the Stripe confirmation, which shows the effective date and any remaining access.

If the billing portal is unavailable or you cannot sign in, request cancellation through Support or email us from your account email. We will confirm when the cancellation is handled.

Cancellation and refunds are separate. If you want both, say so in your request. Sending a message, signing out, or requesting account deletion does not by itself complete a subscription cancellation.

AI usage and referral credits

If a failed conversion or reader-generation request consumed allowance, include its approximate time and the error you saw. Some requests can show an unconfirmed reservation while their outcome is investigated. Repeated retries may use more allowance.

Founding-member referral credits are promotional AI usage, not cash or a purchased credit balance. They expire monthly as described in the referral terms. Refunds or disputes on a qualifying friend’s payment can reverse rewards or reduce future rewards.

An approved payment refund may also change subscription access or related referral discounts. We will explain the adjustment when confirming the outcome. Payment-provider and bank processing can take additional time after approval.

Your rights and your data

This policy does not remove any refund, cancellation, or other consumer rights you have under applicable law.